Last updated [INSERT DATE]. Northlight TV is a digital service. Nothing is posted to you, so there is nothing to ship and no delivery charge. This page explains how you get access instead.
What you receive
After your payment clears we email your account details to the address you gave at checkout. That email contains your username, your password and a short setup guide for your device. There is no set-top box, dish, SIM card or disc, and no engineer visit.
How long it takes
Account details are normally sent within [INSERT TIME] of payment clearing. At busy times it can take longer, up to [INSERT MAXIMUM TIME].
If your email has not arrived
- Check your spam or junk folder, and any promotions tab.
- Check the address you used at checkout for typing errors.
- Wait until [INSERT MAXIMUM TIME] has passed from payment.
- Still nothing? Email [INSERT SUPPORT EMAIL] with the name and address you ordered under and we will resend it.
What you need at your end
You supply the internet connection and the device. We recommend at least [INSERT] Mbps per screen for HD. A list of supported devices is on our homepage, and step-by-step instructions are in our setup guides.
Delivery outside the UK
Northlight TV is sold to customers in the United Kingdom. [CONFIRM WHETHER THE SERVICE WORKS ABROAD, AS THIS DEPENDS ON YOUR CONTENT LICENCES]
Starting straight away
Because access begins as soon as you receive your details, your service starts during the 14-day cancellation period. That affects what you can be refunded if you change your mind. Our refund policy explains how.
Questions
Email [INSERT SUPPORT EMAIL] or use our contact form. Our UK team answers during [INSERT HOURS].